Nursing: A Key To Patient SatisfactionKutney-Lee, A., McHugh, M., Sloane, D., Cimiotti, J., Flynn, L., Neff, D., & Aiken, L. (2009). Nursing: a key to patient satisfaction. Health Affairs (Project Hope), 28(4), w669-w677. doi:10.1377/hlthaff.28.4.w669